Let customers fix their own orders
Address, contact, quantities, delivery, cancellations and receipts, self-served inside the window you set. Every change writes straight back to Shopify, so support never touches it.
From “where is my order” to self-served
Customer opens their order
From the order status page or a link in your emails, no account gymnastics.
They make the change
Address, size, quantity, delivery method or a cancellation, all inside your rules.
Shopify updates instantly
The order, inventory and every connected app stay in sync. No ticket raised.
Built to kill order-change tickets
Deflect your biggest ticket type
Order-change and “where is my order” questions become self-serve, freeing your team for real conversations.
You set the guardrails
Choose the edit window, which fields are editable, and per-product rules for what can change.
Writes back to Shopify
Edits are standard Shopify order updates, so your 3PL, WMS and email tools pick them up automatically.
Good to know
What can customers change?
Shipping address, contact details, product quantities and variants, delivery method, plus cancellations and receipts — whatever you choose to enable.
How long can they edit for?
You set the window: until the order is fulfilled, or a fixed number of minutes or hours after checkout.
Will it work with my 3PL or WMS?
Yes. Because edits are standard Shopify order updates, downstream systems and apps pick up the changes with nothing extra to wire up.