Terms & Conditions

Last updated: 15 July 2026

These Terms & Conditions (“Terms”) govern your access to and use of Storeloop (the “Service”), provided by One Nine Media Group Limited (“we”, “us”, “our”). By installing or using the Service, you (“you”, the “merchant”) agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Storeloop is a Shopify application that lets a merchant’s customers edit their own orders after checkout (such as changing an address, contact details, quantities or delivery method, cancelling, or viewing a receipt) and lets merchants offer post-purchase and thank-you-page upsells. Features available depend on the plan selected and are subject to the capabilities and limitations of the Shopify platform.

2. Eligibility and account

You must have an active Shopify store and the authority to bind your business to these Terms. You are responsible for maintaining the security of your account and for all activity that occurs under it.

3. Plans, fees and billing

The Service is offered on free and paid subscription plans. Paid plans include a free trial where stated. All subscription fees are billed through Shopify’s billing system and appear on your Shopify invoice, in accordance with Shopify’s terms. Fees are stated exclusive of taxes unless otherwise indicated. You can change or cancel your plan at any time; cancellation stops future charges but does not entitle you to a refund of fees already paid, except where required by law.

4. Acceptable use

You agree not to: use the Service unlawfully or in breach of Shopify’s terms; interfere with or attempt to gain unauthorised access to the Service or its systems; use the Service to send unsolicited communications; or misuse customer data obtained through the Service. You are responsible for ensuring your use of the Service, including any upsell offers and customer communications, complies with applicable law.

5. Customer data and privacy

In providing the Service we process personal data as described in our Privacy Policy. As between you and us, you are the controller of your customers’ personal data and we act as your processor. You are responsible for having a lawful basis and appropriate notices in place for the processing carried out through the Service.

6. Intellectual property

We and our licensors own all rights in the Service, including its software, design and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your own store content and data.

7. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features from time to time. We will use reasonable efforts to notify merchants of material changes.

8. Third-party services

The Service relies on third parties including Shopify, Vercel and Supabase. Your use of the Service is also subject to those providers’ terms. We are not responsible for the acts, omissions or availability of third-party services.

9. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or that edits, charges or upsells will always process without error.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the Service in any 12-month period will not exceed the fees you paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to indemnify us against claims, losses and costs arising from your use of the Service in breach of these Terms or applicable law, or from your customer communications and offers.

12. Termination

You may stop using and uninstall the Service at any time. We may suspend or terminate access if you breach these Terms or if required to protect the Service or comply with law. On termination, your right to use the Service ends and we will handle your data as described in the Privacy Policy.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory rights you have under local law.

14. Contact

Questions about these Terms can be sent to info@storeloop.io.